SHIPPING POLICY

All of our wholesalers are located within the United States. In-stock merchandise typically ships within 24 hours and delivered in 3 to 5 business days. It is imperative that all customers provide accurate shipping information during checkout. We cannot assume responsibility for packages that are lost due to incorrect addresses. Any return shipping fees resulting from an inaccurate address will not be reimbursed, and any additional shipping costs due to address errors will be the responsibility of the customer. Once an order has been shipped, responsibility for delivery lies with the carrier. However, if you experience issues with delivery, please contact us.  We recommend checking your mailbox and contacting your mail courier in such cases. Please be aware that actual delivery times are subject to the courier service and prevailing weather conditions.

We currently only ship to addresses within the 48 contiguous states (Lower 48) of the United States.

Missing or Delayed Packages

If your tracking information shows that your package has been delivered but you have not received it, please take the following steps:

Check around your delivery location carefully. Carriers may leave packages with neighbors, building managers, or in secure or hidden areas such as a porch, garage, or behind objects.

Contact your local carrier, such as USPS or UPS, using your tracking number. They may be able to provide additional details about the delivery location.

If you are still unable to locate your package, please contact us at support@alterraretail.com.We will work with the carrier to investigate the issue and assist in finding a resolution.

If a package is returned to us due to an incorrect address or delivery issue, we will contact you to arrange reshipment. Additional shipping charges may apply.